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Frequently Asked Questions
RON GROUP is a leading global supplier and manufacturer of event furniture.
As one of the industry's premier suppliers of professional event furniture, RON GROUP has the capability to provide clients worldwide with an unparalleled selection of quality commercial-grade furniture for any occasion. Our FAQ section will address common questions and concerns to help you make an informed purchase.
As one of the industry's premier suppliers of professional event furniture, RON GROUP has the capability to provide clients worldwide with an unparalleled selection of quality commercial-grade furniture for any occasion. Our FAQ section will address common questions and concerns to help you make an informed purchase.
Quality
What is your warranty policy on event furniture?
We are proud to offer a comprehensive warranty on our commercial-grade event furniture. The warranty period may vary depending on the product line. For specific details on a particular product's warranty, please contact our sales department at +86 18098163178 or email sales29@rongroup.co.
We are proud to offer a comprehensive warranty on our commercial-grade event furniture. The warranty period may vary depending on the product line. For specific details on a particular product's warranty, please contact our sales department at +86 18098163178 or email sales29@rongroup.co.
How is event-grade furniture different from residential furniture?
Our furniture is specifically engineered and constructed for the high demands of the event and hospitality industries. This means it's designed for frequent transport, stacking, and heavy usage. We sell exclusively to event planners, rental companies, hotels, venues, and other commercial clients. Many of our products are strength-tested to meet international standards, ensuring durability and safety.
Our furniture is specifically engineered and constructed for the high demands of the event and hospitality industries. This means it's designed for frequent transport, stacking, and heavy usage. We sell exclusively to event planners, rental companies, hotels, venues, and other commercial clients. Many of our products are strength-tested to meet international standards, ensuring durability and safety.
Do your products meet any industry standards?
Yes, many of our products, especially our seating lines, are designed and tested to meet or exceed industry standards like BIFMA (Business Institutional Furniture Manufacturers Association). These standards ensure our furniture is tested for strength, durability, safety, and performance, making it suitable for high-traffic commercial use.
Yes, many of our products, especially our seating lines, are designed and tested to meet or exceed industry standards like BIFMA (Business Institutional Furniture Manufacturers Association). These standards ensure our furniture is tested for strength, durability, safety, and performance, making it suitable for high-traffic commercial use.
General
How many chairs and tables do I need for my venue?
Planning the seating for an event can be complex. While we don't have a universal guide, our experienced sales experts are here to help. They can offer advice based on your venue size, event type, and desired layout. Give them a call at +86 18098163178 for a free consultation.
Planning the seating for an event can be complex. While we don't have a universal guide, our experienced sales experts are here to help. They can offer advice based on your venue size, event type, and desired layout. Give them a call at +86 18098163178 for a free consultation.
Is the furniture delivered fully assembled?
Most of our chairs (such as Chiavari chairs, banquet chairs, and folding chairs) are shipped fully assembled and ready to use. Some items, like banquet tables, may require simple assembly, such as attaching the legs. This is done to optimize shipping space and reduce costs. Assembly instructions and necessary hardware are always included.
Most of our chairs (such as Chiavari chairs, banquet chairs, and folding chairs) are shipped fully assembled and ready to use. Some items, like banquet tables, may require simple assembly, such as attaching the legs. This is done to optimize shipping space and reduce costs. Assembly instructions and necessary hardware are always included.
Can I get material or color samples?
Absolutely. We understand the importance of matching colors and textures. To request free samples of our fabrics, finishes, or materials, please contact our sales department at +86 18098163178 or email us at sales29@rongroup.co.
Absolutely. We understand the importance of matching colors and textures. To request free samples of our fabrics, finishes, or materials, please contact our sales department at +86 18098163178 or email us at sales29@rongroup.co.
How should I maintain and clean my furniture?
Most of our event furniture is designed for easy care and can be cleaned with a damp cloth and mild detergent. We recommend proper storage, such as using chair covers and carts, to extend the life of your investment. For specific cleaning requirements, please consult with our team.
Most of our event furniture is designed for easy care and can be cleaned with a damp cloth and mild detergent. We recommend proper storage, such as using chair covers and carts, to extend the life of your investment. For specific cleaning requirements, please consult with our team.
Ordering
Can I place an order by phone or email?
Yes. You can contact our sales team directly to place an order. Please call us at +86 18098163178 or email your inquiry to sales29@rongroup.co for personalized service or custom orders.
Yes. You can contact our sales team directly to place an order. Please call us at +86 18098163178 or email your inquiry to sales29@rongroup.co for personalized service or custom orders.
Is there a minimum order quantity (MOQ)?
Yes, as a wholesale manufacturer and supplier, we specialize in bulk orders. Due to international shipping and production costs, there is a minimum order quantity which varies by product. For specific MOQ information, please contact our sales department.
Yes, as a wholesale manufacturer and supplier, we specialize in bulk orders. Due to international shipping and production costs, there is a minimum order quantity which varies by product. For specific MOQ information, please contact our sales department.
What is your cancellation policy?
An order can be cancelled if production has not yet begun. For custom-made orders already in production, cancellation is not possible. For standard stock items, a restocking fee may apply if the order is cancelled after it has been prepared for shipment. Please refer to your sales contract or contact our team for detailed information.
An order can be cancelled if production has not yet begun. For custom-made orders already in production, cancellation is not possible. For standard stock items, a restocking fee may apply if the order is cancelled after it has been prepared for shipment. Please refer to your sales contract or contact our team for detailed information.
Can I place a custom order?
Yes, we have extensive capabilities for custom orders. Whether you need a specific color, material, or a completely unique design, our sales department can assist you. Contact them at +86 18098163178 to discuss your project.
Yes, we have extensive capabilities for custom orders. Whether you need a specific color, material, or a completely unique design, our sales department can assist you. Contact them at +86 18098163178 to discuss your project.
Payment & Privacy
What payment methods do you accept?
We accept various payment methods, including Wire Transfer (T/T), and in some cases, major credit cards (Visa, Mastercard). Please discuss payment options with your sales representative.
We accept various payment methods, including Wire Transfer (T/T), and in some cases, major credit cards (Visa, Mastercard). Please discuss payment options with your sales representative.
Is my personal and payment information secure?
Yes. Your privacy and security are a top priority. All personal and financial information is handled with strict confidentiality and protected using industry-standard security measures.
Yes. Your privacy and security are a top priority. All personal and financial information is handled with strict confidentiality and protected using industry-standard security measures.
Delivery
What should I do when my furniture is delivered?
It is crucial to inspect all merchandise for any potential damage or missing items at the time of delivery, before signing the delivery receipt. Any issues must be clearly noted on the Bill of Lading provided by the driver. Failure to do so may affect your ability to file a claim.
It is crucial to inspect all merchandise for any potential damage or missing items at the time of delivery, before signing the delivery receipt. Any issues must be clearly noted on the Bill of Lading provided by the driver. Failure to do so may affect your ability to file a claim.
Do you ship internationally?
Yes, we specialize in international shipping. We ship to clients in North America, Europe, the Middle East, Australia, and many other regions worldwide. Please contact our sales department for shipping availability to your location.
Yes, we specialize in international shipping. We ship to clients in North America, Europe, the Middle East, Australia, and many other regions worldwide. Please contact our sales department for shipping availability to your location.
Shipping
How can I track my order?
Once your order has been shipped from our facility, we will provide you with a shipping confirmation email that includes all necessary tracking information and documentation, such as the container number and Bill of Lading.
Once your order has been shipped from our facility, we will provide you with a shipping confirmation email that includes all necessary tracking information and documentation, such as the container number and Bill of Lading.
How much does shipping cost?
Shipping costs are calculated based on the volume of your order and the destination port. Our sales team will provide you with a detailed and competitive freight quote. Please contact us at +86 18098163178 or sales29@rongroup.co for a quote.
Shipping costs are calculated based on the volume of your order and the destination port. Our sales team will provide you with a detailed and competitive freight quote. Please contact us at +86 18098163178 or sales29@rongroup.co for a quote.
How will my order be shipped?
All orders are shipped via trusted international freight carriers. Your furniture will be carefully packed and loaded into containers to prevent damage during transit.
All orders are shipped via trusted international freight carriers. Your furniture will be carefully packed and loaded into containers to prevent damage during transit.
Why Buy From RON GROUP?
- Durable & High-Quality:All our furniture is built to the highest commercial industry standards for durability and longevity.
- Factory-Direct Pricing:As a manufacturer, we eliminate middlemen, ensuring you get the best possible price.
- Expert Guidance:Our seating experts provide free advice to help you choose the right furniture for your needs and budget.
- Global Reach:We have extensive experience in shipping our products safely and efficiently to clients all over the world.
- Top-Notch Support:We stand behind our products and offer dedicated customer support throughout the entire purchasing process.
What Makes Us Different?
- Top Quality Event Furniture: We specialize in event-grade products that are built to withstand the rigors of commercial use.
- Competitive Price Guarantee: We guarantee competitive factory-direct pricing and will work to provide you with the best value.
- Excellent Customer Service: Our knowledgeable team is with you every step of the way, from inquiry to delivery, ensuring a smooth process.
- Efficient Production & Shipping: With our own manufacturing facilities and strong logistics partnerships, we ensure timely production and delivery for your events.
- Customization Experts: We offer a wide range of customization options to create furniture that perfectly matches your brand and vision.
